ACCOUNT SUSPENSION
When an account is suspended, it cannot be used to play for a certain period of time.
Normally, we first try to respond to disruptive behavior with less severe penalties, such as a warning or muting.
However, when mean-spirited behavior targeting specific players becomes harassing, incessant, or severe (like the use of hateful or dangerous speech), we will suspend the account instead.
ACCOUNT BANNING
A ban is a permanent suspension. After an account has been banned, it will never be accessible again.
An account will receive a ban if:
It displays extremely inappropriate, offensive, or criminal content.
It has already been previously suspended but continues displaying unacceptable behavior.
It’s been created as a secondary account just to troll or abuse others.