How do I reset my KIXEYE Password?

 So you need to change your password?Whether due to an account compromise, a memory lapse, or just the desire to improve account securi...

How do I remove my Personal Data?

To request deactivation or deletion of your personal data, send an email to privacy@kixeye.com, and please include your Player ID (found in ...

My Friend is Banned. Can you Unban them?

Thanks for your concern for your friend in VEGA Conflict. We cannot discuss another players account due to privacy concerns. When we ban acc...

Account security tips: How do I keep my base safe?

We are always working to help secure our games, and to prevent any players from gaining an unfair advantage in game.  However, we are s...

Phishing is not OK

Attempting to access another player's account or Alliance, commonly referred to as 'phishing,' will result in disciplinary measures being ta...

Community Guidelines

Battle Pirates: https://discord.gg/2AphAzKRise of Firstborn: https://discord.gg/rbNMexEzSk VEGA Conflict:  https://...

Don't Cheat!

We consider “bot” and “mod” usage in KIXEYE's games to be cheating. We strongly discourage players from using any external software in any o...

A bought account is never yours!

ACCOUNT SELLINGAccount sales involve advertising advanced/high-level game accounts and luring players eager to progress with tantalizing but...

Why was I Banned/Suspended?

ACCOUNT SUSPENSIONWhen an account is suspended, it cannot be used to play for a certain period of time.Normally, we first try to respon...

Why was I muted?

When an account is muted, it will be unable to use some social features for a certain period of time. KIXEYE games have social elements...

Account Penalties: What are they and when are they used?

We reserve the right to issue penalties to accounts that have violated our Terms of Service.Usually, we penalize accounts for: Socially...

How do I avoid Account suspensions & mutes?

Be kind, gracious, and honest! KIXEYE's mission is to make games that people enjoy playing for a long time and remember for the rest of thei...

KIXEYE Ban and Mute Appeal Process

Please visit the appeal form for your game:Battle Pirates Appeal Form VEGA Conflict Appeal FormWar Commander Appeal Form About the...