ACCOUNT SUSPENSION vs. BAN

When an account is suspended, it cannot be used to play for a certain period of time.

Normally, we first try to respond to disruptive behavior with less severe penalties, such as a warning or muting. However, when mean-spirited behavior targeting specific players becomes harassing, incessant, or severe (like the use of hateful or dangerous speech), we will suspend the account instead.

A ban is a permanent suspension. After an account has been banned, it will never be accessible again.

An account may receive a ban if:

It displays extremely inappropriate, offensive, or criminal content.

It has already been previously suspended but continues displaying unacceptable behavior.

It’s been created as a secondary account just to troll or abuse others.


If your account has been banned or suspended, there should be a reason listed. You can find details on the reason listed below. Support will not go into any other details as to how or why the account has been suspended.
Per the KIXEYE Terms of Service , here is a list of reasons your account may have been suspended or banned: 

Creating multiple accounts

Establishing more than one account per platform

Misrepresentation

Providing false information to KIXEYE or other users

Unauthorized transactions

Selling, renting, gifting, trading, bartering, exchanging, or otherwise transferring or commercializing virtual items or other rights to the Service without express permission.

Using cheats or hacks

Creating, using, distributing, or promoting cheats, hacks, tools, or other computer programs that alter gameplay or the Service, or using any game file other than those provided by KIXEYE to access the Service.

Spamming or Advertising

Sending messages in an attempt to harass other players or to promote goods or services

Using 3rd Party Software

Use any macros, auto-looters, bots, auto-refreshers, scripts or other software programs or add-ons to automate gameplay.

Exploitation or intentional obfuscation

Using glitches, bugs, errors in design, or undocumented features to obtain a gameplay advantage;

Engaging in fraudulent activities








 

 

 

 

 

 

Participating in actions that pose or create a privacy or security risk to any person, or engaging in activities that KIXEYE deems harmful to the Service or its users. Includes but is not limited to:

Attempt to bypass encryption, security, or game control measures in the Service;

Hack, interfere with, or disrupt the Service or any computers or networks connected to or enabling the Service;

Use the Service to post or otherwise transmit (a) any email addresses, personally identifying information (other than Your User Information (as defined below)), or content that is threatening, abusive, bullying, harassing, defamatory, obscene, pornographic, invasive of another's privacy, or discriminatory; (b) any content that You are prohibited by applicable law or contract from posting or transmitting; (c) any content that poses or creates a privacy or security risk to any person; or (d) any content that You did not create or to which You do not have sufficient rights to post or transmit;

Upload any files containing viruses or any other computer code, files, or programs designed to interfere with the functioning of the Service, including, but not limited to, any software, hardware, or communication system related thereto;

Post content or engage in conduct that, in KIXEYE's sole judgment, may expose KIXEYE or its users to any harm or liability;

Reverse engineer, copy, frame, distribute, sell, modify, de-compile or disassemble, or otherwise attempt to discover any source code of, in whole or in part, or create a derivative work of the Service (including, without limitation, any software underlying the Service), except as expressly permitted by applicable law or applicable, valid open source license; or

Engage in or use any data mining, robots, scraping, or other automated data gathering or extraction methods in connection with the Service.


If you have been banned or suspended, please visit KIXEYE Ban and Mute Appeal Process.