How do I remove or change payment methods?

On both KIXEYE.com and Facebook, no payment information is saved unless you choose to save it for a faster transaction. So if you have never...

Can I use Gift Card to buy gold?

Vanilla gift cards are a specific type of prepaid Visa card. In order to use these or other prepaid cards, please check the user agreement o...

Why is the price of gold different?

The prices for Gold you find while playing are in part set by the region you live in. Certain regions require the charge of VAT/GST for purc...

Can I buy gold from a third party website?

The only place where Gold is available for sale is through purchasing it in the game itself.  Any third-party website offering to sell ...

Where is my Gift/Free Ship/Resources?

Occasionally there are offers or special gifts sent out to players. If you are an active player who has had your account for at least one da...

Can't purchase gold

Do you get the following screen when you try to purchase gold? The error message you are encountering when trying to load the checkout ...

Changes Coming to Gold Purchasing in War Commander

OverviewNext week we are introducing a change to the gold purchasing system in War Commander. Previously, if players did not have enough gol...

How to change or remove payment methods

On both KIXEYE.com and Facebook, no payment information is saved unless you choose to save it for a faster transaction. So if you have never...

I can't buy gold or offers!

On KIXEYE.com:If you have received an error when trying to make a purchase on www.KIXEYE.com, please submit your information here: Ban ...

I didn't get my Facebook Purchase!

If you've recently purchased gold for War Commander but haven't seen it reflected in your account yet, please be aware that there might be a...

Why do I see different offers than my friend?

Offers are tailored specifically to individuals based on a number of factors. You will see offers that other players will not, and they may ...

Why Does My Bank Statement Show "GGS" "Good Game Studios" or "Stillfront" for My Purchase?

 If you've made a purchase on KIXEYE.com, you might notice that the transaction on your bank or credit card statement lists "GGS," "Goo...