Phishing is not OK

Attempting to access another player's account or Alliance, commonly referred to as 'phishing,' will result in disciplinary measures being ta...

Community Guidelines

Battle Pirates: https://discord.gg/2AphAzKRise of Firstborn: https://discord.gg/rbNMexEzSk VEGA Conflict:  https://...

Don't Cheat!

We consider “bot” and “mod” usage in KIXEYE's games to be cheating. We strongly discourage players from using any external software in any o...

Cheaper Gold/Free Upgrades Are a Scam

Certain websites and individuals might offer discounted Gold, free upgrades, or "sanctioned programs". Don't be fooled: these are scams!RISK...

A bought account is never yours!

ACCOUNT SELLINGAccount sales involve advertising advanced/high-level game accounts and luring players eager to progress with tantalizing but...

Sharing Accounts is never OK!

Selling, buying, sharing, or giving game accounts to other players is against our terms of service. Each game account should be used by just...

Examples of Unacceptable Behavior

For a full understanding of expected behavior in KIXEYE games, please read our Terms of Service and Safe and Fair Play Policy.Here are some ...

Why was my base layout reset?

If you find your layout was reset, it means that it was deemed offensive or inappropriate.To stop this from happening again, make sure that ...

What determine's a ban/suspension length?

This mostly depends on the severity of the offense. Sometimes, a short suspension of a few days is enough to remind someone that their behav...

Why was I Banned/Suspended?

ACCOUNT SUSPENSIONWhen an account is suspended, it cannot be used to play for a certain period of time.Normally, we first try to respon...

Why was I muted?

When an account is muted, it will be unable to use some social features for a certain period of time. KIXEYE games have social elements...

How do I avoid Account suspensions & mutes?

Be kind, gracious, and honest! KIXEYE's mission is to make games that people enjoy playing for a long time and remember for the rest of thei...

Account Penalties: What are they and when are they used?

We reserve the right to issue penalties to accounts that have violated our Terms of Service.Usually, we penalize accounts for:Socially ...

Reporting Disruptive Behavior

Disruptive Chat Messages and Player NamesIn some of our games, you can report disruptive chat messages. Just tap the chat message and tap ‘R...

The Chat Filter: What it is and How it's used

SAFETY FIRST!KIXEYE games use a language filter as a first line of defense against disruptive content. This ensures a safer environment for ...

KIXEYE Ban and Mute Appeal Process

About the Appeal ProcessThis process outlines how to appeal bans or mutes issued for violations of the game rules or by automated systems. I...

Bans & Suspensions FAQ: How We Handle Player Reports and Account Actions

We take player reports seriously and investigate every valid case. However, reporting another player does not guarantee action against their...