社區準則

戰鬥海盜： https://discord.gg/2AphAzK長子的崛起： https://discord.gg/rbNMexEzSk織女星衝突： https://discord.gg/8qTg7rA戰爭指揮官： https://discord.gg/war-commander...

Cheaper Gold/Free Upgrades Are a Scam

Certain websites and individuals might offer discounted Gold, free upgrades, or "sanctioned programs". Don't be fooled: these are scams!RISK...

Don't Cheat!

We consider “bot” and “mod” usage in KIXEYE's games to be cheating. We strongly discourage players from using any external software in any o...

A bought account is never yours!

ACCOUNT SELLINGAccount sales involve advertising advanced/high-level game accounts and luring players eager to progress with tantalizing but...

Sharing Accounts is never OK!

Selling, buying, sharing, or giving game accounts to other players is against our terms of service. Each game account should be used by just...

Examples of Unacceptable Behavior

For a full understanding of expected behavior in KIXEYE games, please read our Terms of Service and Safe and Fair Play Policy.Here are some ...

Why was my base layout reset?

If you find your layout was reset, it means that it was deemed offensive or inappropriate.To stop this from happening again, make sure that ...

What determine's a ban/suspension length?

This mostly depends on the severity of the offense. Sometimes, a short suspension of a few days is enough to remind someone that their behav...

Why was I Banned/Suspended?

ACCOUNT SUSPENSIONWhen an account is suspended, it cannot be used to play for a certain period of time.Normally, we first try to respon...

Why was I muted?

When an account is muted, it will be unable to use some social features for a certain period of time. KIXEYE games have social elements...

How do I avoid Account suspensions & mutes?

Be kind, gracious, and honest! KIXEYE's mission is to make games that people enjoy playing for a long time and remember for the rest of thei...

舉報擾亂秩序行為

擾亂人心的聊天訊息和玩家姓名在我們的部分遊戲中，您可以舉報幹擾性聊天訊息。只需點擊對應聊天訊息，然後點擊「舉報」即可。對於其他遊戲，如果您要舉報擾亂遊戲秩序的玩家名稱，您可以透過「幫助與支援」頁面的「玩家舉報單」與我們聯繫。請提供螢幕截圖以及一些關於事件詳情的資訊。感謝您幫助我們...

聊天過濾器：它是什麼以及如何使用

安全第一！ KIXEYE 遊戲使用語言濾鏡作為抵禦破壞性內容的第一道防線。這確保了玩家有一個更安全的環境，並防止我們的遊戲中使用某些有害或危險的語言。它是如何運作的？過濾器有一項艱鉅的任務需要解決！它會查看我們遊戲中的每一行聊天內容和每個提交的名字，並在瞬間執行以下操作：辨識相關...

Phishing is not OK

Attempting to access another player's account or Alliance, commonly referred to as 'phishing,' will result in disciplinary measures being ta...

Account Penalties: What are they and when are they used?

We reserve the right to issue penalties to accounts that have violated our Terms of Service.Usually, we penalize accounts for: Socially...

KIXEYE 禁制令與靜音申訴流程

關於申訴流程此流程概述如何對因違反遊戲規則或由自動系統發出的封鎖或禁言進行申訴。如果您認為封鎖或禁言有誤，請依照以下步驟操作，並透過指定表單提交申訴。重要指南不要提交支持票詢問您的申訴狀態。在指定流程之外提交的申訴將被拒絕。我們的支援團隊會根據實際情況每週審核一次申訴。請預留處理...

封鎖與停權常見問題：我們如何處理玩家檢舉和帳號操作

我們認真對待玩家的報告並調查每一個有效的案例。然而，舉報其他玩家並不保證會對其帳戶採取行動。以下是關於我們如何處理報告以及實施暫停或禁令的一些常見問題和誤解。玩家報告如何運作？當玩家提交報告時，我們的團隊會審查詳細資訊並調查索賠。如果我們發現違反規則行為的證據，我們將採取適當的行...